Safety and respect
for all
Driber’s Community Guidelines
Our guidelines are designed to help make every experience on Driber safe, respectful, and positive.
Everyone using the Driber platform—including drivers, riders, delivery partners, Driber Eats users, delivery recipients, senders, merchants, and businesses—is expected to follow these guidelines. This also includes interactions with Driber employees and contractors, whether at support centers, through online support, or over the phone.
In certain cases, these guidelines may also apply to conduct outside the Driber platform if it could threaten the safety or integrity of our community.
We update our guidelines regularly to ensure everyone in the Driber community continues to feel safe and welcome.
Thank you for helping us maintain a positive and inclusive environment for all.
Treat everyone with respect
These guidelines are designed to encourage positive interactions within our diverse Driber community during every trip, delivery, or transaction.
Help keep one another safe
Our team works continuously to create safer experiences for everyone. Your safety is our priority, which is why these standards were developed.
Follow the law
Driber is committed to complying with all applicable laws and earning your trust. We expect everyone using the Driber platform to understand and follow relevant laws and regulations, including traffic rules and, where applicable, airport regulations.
Additional guidelines for Driber Eats
In addition to following all of Driber’s Community Guidelines, Driber Eats users must follow certain standards for orders and deliveries with Driber Eats.
All are welcome
We believe everyone has the right to move freely and safely and to feel respected on our platform.
The power of your choices
Millions of people have great experiences with Driber every day. These positive interactions help define who we are. Thank you for choosing to help make Driber a safe and welcoming community.
Your feedback matters
If something happens—good or bad—we make it easy for you to share it with us. Our team is constantly improving our standards and policies, and your feedback helps us take the right actions to keep our guidelines relevant as our technology evolves.
How to find help
If you need to report an incident, visit the Help Center or select Help in the app so that our Support team can follow up. If you ever find yourself in immediate danger, contact local authorities or emergency services before notifying Driber.
How ratings work
A high rating means you’re doing great. If your rating falls below the average in your area, we’ll notify you and may provide tips to help you improve. If your rating does not meet the minimum average required, you may temporarily or permanently lose access to some or all of the Driber platform.
How our guidelines apply to you
Driber reviews all reports received by our Support team about potential violations of our Community Guidelines, and our specialized team may investigate further. Your account may be placed on hold during the review. Failure to comply with any of our guidelines may result in the loss of access to all or part of the Driber platform.
Delivery, order, and trip acceptance
If you’re a driver or delivery person and don’t want to accept requests, simply go offline or log out. If you’re a merchant, you can use the Pause New Orders feature or mark specific items as unavailable. Consistently canceling after accepting requests may result in the loss of access to future delivery opportunities.
This page serves as a resource to summarize Driber’s Community Guidelines. To read our full Community Guidelines, click here.Riders and customers can access the terms of use for Driber and Driber Eats here, and the terms of service for Driber Micromobility here. Drivers and delivery people, who are independent third-party providers, can access their legal agreement with Driber here. Failing to follow any of our Community Guidelines may result in the loss of access to all or part of the Driber platform. This may also include actions taken outside the platform, such as activity or information from other platforms, if we determine that those actions threaten the safety of the Driber community or harm Driber’s brand, reputation, or business. Please note that drivers and delivery people are not employees or agents of Driber and do not hold any legal authority on behalf of the company. They operate as independent third-party providers.