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Driber

Privacy Policy – Driber Technology FZ-LLC

Driber Technology FZ-LLC
Last updated: [Insert Date]

1. About Us

This Privacy Policy explains how Driber Technology FZ-LLC (“Driber”, “we”, “our”, “us”) collects, uses, stores, shares, and protects personal information when you use our mobile applications, websites, and related services (collectively the “Platform”).
It applies to all brands operated by Driber, including Driber, Driber Eats, and Driber Freight.
Contact details
Driber Technology FZ-LLC
[Insert full registered address] — United Arab Emirates
Email: privacy@driber.com
Data Protection Officer (DPO): dpo@driber.com

2. Information We Collect

2.1 Information You Provide

  • Name, surname, and contact details

  • Email address and phone number

  • Account password and profile details

  • Payment preferences (billing information, wallet settings)

  • Delivery and pickup addresses

  • Government ID, driver’s license, vehicle documents (for drivers and couriers)

  • Business registration (for merchants and partners)

2.2 Information Collected Automatically

  • Device data (model, OS, unique ID, IP address)

  • App usage logs and interactions

  • GPS and location data (when enabled)

  • Cookies, pixels, and analytics data

2.3 Payment Information
Payments are processed by third-party gateways (e.g., Stripe, PayPal).
Driber does not store full credit/debit card numbers.
2.4 Information from Third Parties

  • Identity verification services

  • Partners (restaurants, freight operators)

  • Public databases and law-enforcement records (where legally allowed)
     

3. Purpose of Processing

We use personal data to:

  1. Provide ride-hailing, delivery, and freight services

  2. Create and manage accounts and profiles

  3. Process payments, receipts, and invoices

  4. Verify identity and ensure platform security

  5. Track rides, deliveries, and shipments

  6. Prevent fraud and unauthorized activity

  7. Provide customer support and communication

  8. Improve products and develop new features

  9. Comply with legal, tax, and regulatory obligations
     

4. Legal Basis for Processing (GDPR & International)

Processing is based on:

  • Performance of a contract (services you request)

  • Legal obligations (tax, safety, record keeping)

  • Legitimate interests (fraud prevention, service improvement)

  • Consent (marketing, optional features, background location)

5. Location Data
Driber uses real-time location data to:

  • Match riders and drivers

  • Optimize routes and deliveries

  • Display tracking for safety and support

Location tracking occurs only with user permission and can be disabled in device settings (except when required to complete an active trip or delivery).

6. Use Outside Supported Regions

Driber operates only in officially supported countries and regions.
Users accessing or using the Platform in locations where Driber has not launched do so at their own risk.
Driber is not liable for non-compliance with local laws or regulations arising from unauthorized use outside Supported Regions.

7. Data Sharing and Disclosure

We may share information with:

  • Drivers, couriers, and merchants involved in your transactions

  • Payment processors and financial institutions

  • Cloud hosting and IT infrastructure providers

  • Analytics and security partners (Google Firebase, Crashlytics, etc.)

  • Regulatory and law-enforcement authorities when required by law

We do not sell personal data to third parties.

8. Data Retention

We retain data only as long as necessary to:

  • Provide services and support

  • Meet legal and tax requirements

  • Resolve disputes and prevent fraud

Typical retention periods range from 1 to 10 years, depending on the category of data and local law.

9. Data Security

We use industry-standard security measures, including TLS encryption, role-based access controls, firewalls, and regular audits.
While we strive for maximum security, no system is completely immune to risks.
In case of a data breach, we will notify affected users and authorities as required by law.

10. User Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Rectify inaccurate information

  • Request erasure (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent (for marketing or optional features)

To exercise these rights, contact dpo@driber.com.
We will respond within the timeframes required by law.

11. Account Suspension and Credit Freezing

If Driber detects fraudulent, abusive, or unsafe behavior, we may suspend the account and temporarily or permanently freeze wallet balances or credits linked to it.
If an internal investigation confirms violation, Driber may retain the funds permanently to offset verified damages or comply with legal obligations.
Users will be notified and may appeal within 14 days to legal@driber.com.

12. International Data Transfers

Data may be stored on servers in the UAE, EEA, US, or other countries.
All transfers are protected by legally recognized mechanisms such as Standard Contractual Clauses or equivalent safeguards.
Driber complies with GDPR, CCPA, and other global privacy frameworks for cross-border data flows.

13. Cookies and Tracking Technologies

Cookies help us maintain sessions, analyze usage, and personalize content.
You may accept or reject cookies through browser or device settings.
Detailed information is available in our [Cookie Policy].

14. Marketing and Communication

With your consent, we may send promotional messages or offers.
You can opt out any time via your account settings or email unsubscribe@driber.com.
Transactional or legal communications cannot be opted out.

15. Children’s Privacy

Our services are not intended for anyone under 18.
We do not knowingly collect children’s data.
If we learn we have done so, we will delete it promptly.

16. Global Compliance Statement

Driber is committed to international data-protection compliance, including:

  • GDPR (European Union)

  • UK Data Protection Act 2018

  • CCPA/CPRA (California, USA)

  • LGPD (Brazil)

  • PDPA (Singapore / Malaysia)

  • Privacy Act 1988 (Australia)

  • UAE Federal Decree Law No. 45 of 2021


17. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations or legal requirements.
Material updates will be notified through the App, email, or website.
The “Last Updated” date shows the latest revision.

18. Contact Information

Driber Technology FZ-LLC
Legal & Data Protection Department
[Insert address] | United Arab Emirates

We respond to verified requests within legally mandated time frames.

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