Deactivations
Understanding why drivers and delivery people can lose access to their accounts
This page outlines the most common reasons drivers or delivery partners may lose access to their Driber accounts, how to prevent it, and what to do if it happens.
Our commitment to drivers and delivery people
We’re strongly motivated to keep access to the Driber platform open and to help drivers and delivery people get online when they want to work. Losing access to your account or specific earning opportunities doesn’t happen often, but when it does, we know it can be frustrating.
It’s our responsibility to ensure that our processes are fair, accurate, and transparent—and that drivers and delivery people trust that we’re doing the right thing. That’s why we’ve developed the following principles to guide us:
Drivers and delivery people should be aware of the behaviors that can put their access at risk.
Drivers and delivery people who have been using the platform for years have built trust with their customers and Uber. Uber may consider time on the platform and number of trips in decisions around access, except for serious incidents.
If any loss of access occurs, Uber will make every effort to be clear, empathetic, and consistent in our communications and specific and transparent about the reasons behind our decision, except where doing so poses a risk to other users.
Outside of the most serious cases, drivers and delivery people should have the ability to request a review of any decision that removes access for more than 7 days and can’t be resolved by the driver or delivery person on their own.
Driber should take a consistent approach to creating, reviewing, and changing account deactivation and review standards.
Human Involvement
While data and automation help us detect potential issues faster, manual reviews remain essential.
Real people examine complex cases to ensure that decisions are just and that accounts aren't mistakenly affected by false or misleading reports.
Our Account Review Process at Driber
Understanding why drivers and delivery people can lose access to their accounts
The most common reasons a driver or delivery person may lose access to their account or certain earning opportunities include expired documents or issues with background checks.
Drivers and delivery people have the ability to request a review of an account deactivation and provide supporting evidence. That’s why we created the Review Center directly in the app, which we are continuing to expand worldwide.
Losing access, even temporarily, can be disruptive. Each report is reviewed fairly and promptly, and if there are steps to regain access, they will be clearly communicated in the message sent to the driver or delivery person.
The Driber support team is always available to help and answer any questions.
Learn more below about the reasons drivers and delivery people may lose access to their accounts.
Drivers must upload all required documents and make sure they’re current and unexpired.
Failing a Real-Time ID Check
Driber uses Real-Time ID Check to ensure that the person driving or delivering is the same person who passed our onboarding checks to be compliant with local legislation.
Unsafe driving
This includes reports that the driver has had a crash or traffic citation during a trip or delivery, or when the safety of platform users is at risk.
Impaired or drowsy driving
This includes reports of driving while drowsy or while under the influence of alcohol, cannabis, illegal drugs, or over-the-counter or prescription drugs that should not be used while operating a motor vehicle. It also includes reports of having illegal drugs and open containers of alcohol in the car.
Altercations and harassment
Exhibiting aggressive, confrontational, or harassing behavior.
Sexual misconduct or assault
Any kind of sexual harassment, which includes sexual assault and sexual misconduct by anyone—including drivers, riders, and third parties—is not allowed while using Uber, and may also be illegal.
Use of unapproved vehicles
Only vehicles or other modes of transportation associated with a driver's profile, and that meet their local city’s minimum requirements, are acceptable.
In order for our platform to operate as properly and safely as possible, we rely on everyone who uses the Uber platform to refrain from fraudulent activities. We’re always working to prevent and detect fraud that affects everyone who uses Uber.
A driver can lose access to their account for:
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Discriminating or making offensive remarks on the basis of race, color, disability, gender identity, marital status, pregnancy, national origin, age, religion, sex, sexual orientation, or any other characteristic protected under the relevant law
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Refusing or cancelling trips for riders because of their service animals, wheelchairs, or other assistive devices
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Policy violations: This page outlines common reasons for losing access, but if a driver or delivery person violates any terms of their contractual agreement with Driber, or any applicable terms or policies, including the Community Guidelines, they can lose access to all or part of the Driber platform. We reserve the right to deduct, compensate, or recover damages related to misuse of the platform from any amount that the driver or delivery person may have to receive, besides taking the appropriate legal actions. Examples of amounts that may be deducted, compensated, or charged, if improper behavior is suspected, include, but are not limited to, fees, promotions, referral values, promotional codes, trip prices, trip adjustment prices, cancellation fees, promotional trip prices, and miscellaneous payments.